The Dispensary is one of the most recognized names in cannabis retail throughout Las Vegas, with multiple locations and a growing delivery service aimed at serving both locals and tourists who prefer to shop from the comfort of home. While it offers a mix of affordability, convenience, and exclusive deals, the experience depends heavily on order accuracy and communication—two areas where customer feedback is mixed.
Delivery Availability and Ordering Experience
The Dispensary provides same-day delivery across Las Vegas for customers who place orders before 7 PM. Delivery is typically available seven days a week, and the online ordering window spans from 1 AM to 9:30 PM, giving consumers maximum flexibility.
Placing an order is relatively simple through their website. After selecting products and entering a delivery address, customers receive a follow-up call or text to confirm the order and delivery time. However, many users have noted inconsistencies in how often or how quickly those confirmations come through, with some reporting no response or delays in receiving their delivery.
Despite the wide selection and clear menu categories, the checkout process lacks one key feature: transparent final pricing. Some customers mention that taxes and fees aren’t clearly shown until the driver arrives, which can be an inconvenience for those paying with cash—currently the only payment method accepted for delivery orders.
Promotions and Loyalty Incentives
The Dispensary is well known for its tiered first-time customer discounts, which remain among the most competitive in Las Vegas. These include:
- 30% off your first delivery
- 35% off your second delivery
- 40% off your third delivery
These discounts are automatically applied and tracked through the customer’s profile. For budget-conscious shoppers or those new to the dispensary, these progressive savings can add up quickly. Additionally, The Dispensary frequently offers rotating in-house promotions on specific products like cartridges, flower, or edibles, though these aren’t always advertised in advance on the delivery page.
They also maintain a loyalty rewards program, allowing repeat customers to earn points with every purchase. These points can later be redeemed for discounts on future orders, further enhancing the value for regular users.
Strengths and Benefits
- Late-night availability with orders accepted into the evening.
- Robust product variety with everything from premium concentrates to affordable pre-rolls and edibles.
- Generous loyalty program and tiered newcomer discounts.
- Convenience of home delivery, especially for medical patients or those avoiding in-store wait times.
Areas of Concern
While The Dispensary delivers on product selection and promotions, customer service remains an area of concern. Multiple reviews highlight issues such as missing items, orders not being confirmed, and staff not responding to inquiries. Some customers have even reported being blocked from placing future orders after attempting to clarify discrepancies or raise complaints.
There is also no option for digital payments, which is increasingly expected by cannabis customers looking for a seamless and contactless experience.
All Things Considered
The Dispensary delivery service offers a strong value proposition, particularly for newcomers and frequent shoppers looking to take advantage of deep discounts and loyalty perks. With flexible hours and a wide menu, it meets the convenience needs of most Las Vegas residents.
However, transparency in billing, consistent communication, and improved customer support are necessary to bring the delivery experience up to par with its in-store reputation. For now, it remains a solid option—especially for those who prioritize deals and already know what to expect.